Customer Management Manager

Welcome to the latest USA Job Vacancy Site 2026. We would like to inform you of the most recent job opening from Macy's for the Customer Management Manager position. For more details, please read the job description below carefully, along with the minimum requirements for the position in DE, Delaware as outlined below.

Macy's, through its current recruitment program, is opening a job vacancy for the Customer Management Manager position in DE, Delaware. This role aims to enhance the operational performance both within and outside the offices of Macy's. The company is seeking candidates who are ready to be assigned to various divisions according to their position, skills, and expertise. Below are the full requirements for the Customer Management Manager position at Macy's in DE, Delaware:

Manager, Sales and Customer Service Newark, DE, United States
Full time Schedule

$Macy’s is more than just a store. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. The Manager, Sales & Customer Service ensures that the very best of Macy’s is always on display. They see the store through the customers’ eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
Exceed sales goals by leading Macy’s initiatives through coaching and recognition, optimizing productivity and efficiency
Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
Manage selling support, including the stockroom, signing, equipment, and merchandising
Support other operational areas such as OMNI, Style, and Asset Protection
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
Work a flexible retail schedule, including days, evenings, holidays, and weekends
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Leadership and Team Building : Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence : Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management : Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills : Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management : Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support : Capability to support other operational areas such as OMNI, Style, and Asset Protection
Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Effective in addressing complaints and resolving problems with colleagues
Strong skills in Microsoft suite, computers, and handheld devices
Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
~ Candidates with a High School diploma or equivalent are encouraged to apply.
~3-5 years of management experience in retail
~ Able to work a flexible schedule based on department and company needs

Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Merchandise discounts
Performance-based incentives
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story – apply today!