Triage Nurse

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the YALE NEW HAVEN HEALTH with the position of Triage Nurse which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Triage Nurse below matches your qualifications.

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Clinical Triage Nurse works in a fast-paced call center environment and utilizes a patient-centered approach to direct patients to the appropriate level of care based on the severity of their clinical need by using protocols and algorithms. The Clinical Triage Nurse will communicate with patients, families, physicians, and support staff as appropriate. The Clinical Triage Nurse will be responsible for developing relationships with associated contact center teams, clinical practices (including on-site support and virtual meetings) and connected resources.

EEO/AA/Disability/Veteran

Responsibilities

• 1. Performs telephonic triage to a diverse patient population using best practice clinical protocols and when indicated standing orders or use of referral trees to assist the patients to the appropriate level of care.
• 2. Collaborates with wide array of healthcare clinicians and resources to secure time-sensitive response to patients with an objective of a one call resolution, when applicable.
• 3. Use effective communication skills in interacting with providers, patients, and families to correctly assess an individual's needs and capabilities in order to successfully facilitate information exchange and guide next steps.
• 4. Follow up with patients providing test results, education, escalation or triage for medical management of symptoms when appropriate.
• 5. Apply clinical assessment and communication skills while adhering to established clinical guidelines.
• 6. Follows established call management guidelines, perform complete, accurate and timely documentation and data entry for all clinical activity in accordance with standards.
• 7. Consistently demonstrate ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary.
• 8. Identify needs and make appropriate recommendations for quality improvement which creates perceived value for customers.
• 9. Maintain strict patient confidentiality.
• 10. Continuously expand knowledge and understanding of community resources while assisting patients to access and utilize available/appropriate resources available. Maintain working knowledge of regional community resources (Urgent Cares, Walk in Care, video Care, Emergency Departments, etc).
• 11. Works independently and maintains competence in nursing care.
• 12. Obtains all requested clinical documentation.
• 13. Coaches, trains, and mentors new and existing triage staff. Provides routine feedback and oversight of Health Advisors.
• 14. Demonstrates patient service excellence at all times.
• 15. Build and maintain positive working relationships with patients and clinical triage team. Maintain a visible role within the clinical practices to foster collaboration with providers and staff. Ensure an understanding of clinic specific workflows and procedures to maintain adherence to updated protocols.
• 16. Performs quality assessments to ensure proficiency in the specialized skills of triage nursing and adherence to productivity, efficiency, and patient experience standards.
• 17. Other duties as assigned.

Qualifications

EDUCATION

Graduate of an accredited school of Nursing. RN required. Bachelor's or master's degree in nursing preferred.

EXPERIENCE

3 years of clinical experience in direct patient care required. Triage or ICU/ED experience preferred.

LICENSURE

Registered Nurse license in the state of Connecticut required. Basic Life Support (BLS) certification and Advanced Cardiopulmonary Life Support (ACLS) per departmental policies.

SPECIAL SKILLS

Ability to triage non-urgent and emergent situations. Working knowledge and ability to apply professional standards of practice in a work environment. Excellent interpersonal and customer service skills, strong ability to educate, and excellent communication written and verbal skills. Must be organized and able to prioritize competing tasks while working collaboratively. Basic computer skills. Proficient in various word processing, spreadsheet, and database programs, including Microsoft Word, Excel, PowerPoint, Outlook, etc.

PHYSICAL DEMAND

Work is preformed both on-site and remote. Requires ability to operate standard office equipment.

Additional Information 2 years' experience. ICU or ED preferred, Telephone triage experience and or call center experience preferred. YNHHS Requisition ID

151431

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Triage Nurse job info - YALE NEW HAVEN HEALTH New Haven, CT above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Triage Nurse job info - YALE NEW HAVEN HEALTH New Haven, CT in 2025-06-24 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.