Medical Customer Service Representative

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the University Physicians' Association, Inc. with the position of Medical Customer Service Representative which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Medical Customer Service Representative below matches your qualifications.

Job Type

Full-time

Description

University Physicians' Association is seeking highly motivated and dedicated individuals to join our team as a Medical Customer Service Representative with our Revenue Cycle Management team. As a vital member of our healthcare organization, you will be delivering exceptional service to patients and providers. Your primary role will be ensuring a positive patient experience. This role requires excellent communication, strong attention to details, and a genuine desire to help others. BENEFITS INCLUDE: o Remote Work Opportunities o Casual work environment o Medical, Dental, Vision, Life, Critical Illness Insurance o FSA & HSA with employer contribution o Paid Time Off (PTO) and Sick Pay o Paid Mental Health Days o Onsite Fitness Center o Employee Assistance Program (EAP) o 401K Matching and Immediate Vesting Responsibilities: o Provide exceptional customer service to patients, providers, and clients o Respond promptly and professionally to high volume of incoming calls from patients o Assist with billing inquiries, payments, and payment arrangements o Research of insurance, charity, estates, other financial items o Process financial assistance applications o Overall patient account review for accuracy, following established procedures o Review accounts for outside collection agency placement and balance status o Maintain confidentiality of patient information, follow HIPAA and PCI compliance Identify and escalate inquiries, concerns, and complaints to the appropriate personnel in a timely Candidate must be able to commute to our corporate offices located in Knoxville, TN for required on-site training period of a minimum of 90 days. Remote opportunities are available after initial training, however, some positions may also require intermittent time in the office, as needs arise. Full-Time Positions Available. Monday through Friday work week with flexible scheduling opportunities.

Requirements

Qualifications: o Medical Customer Service or call center experience preferred. o Ability to communicate professionally and effectively, both verbally and in writing. o Ability to get along with others and consistently engage in and promote positive interactions in the workplace. o Problem-solving skills and ability to remain calm under pressure o Strong interpersonal skills and ability to demonstrate empathy and compassion o Candidate must have functional knowledge of computers and programs such as Microsoft Word, Excel, and Outlook o Candidate must have basic knowledge of office equipment such as copiers, fax machine, multi-line telephone, printers, and scanners. o Ability to multitask, prioritize, and work efficiently in a fast-paced environment

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Medical Customer Service Representative job info - University Physicians' Association, Inc. Hybrid work in Knoxville, TN above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Medical Customer Service Representative job info - University Physicians' Association, Inc. Hybrid work in Knoxville, TN in 2025-05-28 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.