Guest Services Ambassador

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**Join the team that is revolutionizing health care BayCare Health System**

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thats built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

**Title:** Guest Services Ambassador

**Facility:** Land O'Lakes Health Hub

**Responsibilities for the Guest Service Ambassador include:**

+ Function as the guests' liaison to all assigned services.

+ Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility

+ Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians

+ Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager

+ May or may not require performing all job specific functions listed within this description

+ Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.

+ Must be proficient within 6 months of hire in waiting room management system and registration and scheduling of one service-line

**BayCare offers a competitive total reward package including:**

+ Benefits (Medical, Dental, Vision)

+ Paid Time Off

+ Tuition Assistance

+ 401K Match and additional yearly contribution

+ Annual performance appraisals and team award bonus

+ Family resources and wellness opportunities

+ Community perks and discounts

**Minimum Qualifications:**

**Certifications and Licensures**

+ None Required

**Education**

+ High School or Equivalent

+ Associate's Preferred

**Experience**

+ 1 year customer service or hospitality

**Location:** **Land O'Lakes, FL**

**Status:** **Full Time**

**Shift Hours:** **Variable**

**Weekend Work:** **Occasional**

Equal Opportunity Employer Veterans/Disabled

**Position** Guest Services Ambassador

**Location** Land O Lakes | Support Services | Full Time

**Req ID** null

How to Submit an Application:

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