Administrative Assistant II

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Job # 041843 Department Code 22610-4409 Department College of Professional Studies Job Title Administrative Assistant II Location Syracuse, NY Pay Range $20.29 - $21.15 Per Hour Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses. Staff Level S4 FLSA Status Non-exempt Hours Standard University business hours. 8:30am - 5:00pm (academic year) 8:00am - 4:30pm (summer) Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code UA Job Description This position will assist the day-to-day operational activities of the Part-Time HEOP Program and the Office of Commuter Part-Time Studies at the College of Professional Studies. The position provides information and support to HEOP students related to learning resources including tutoring, academic materials, parking, transportation, and HEOP events. HEOP duties include but are not limited to; overseeing in-house tutoring, managing student accounts for books, parking & tutor vouchering, monitoring & responding to department email accounts, answering phones, and event planning. As part of the dynamic Commuter Part-Time Studies Office team, this position also processes paperwork and provides functional support to student record management. This position is part of a bargaining unit and is represented by the union SEIU, Local 200United. Education and Experience

• Associate's degree or an equivalent combination of education and experience.
• Two (2) plus years of relevant experience, preferably in a higher education environment.

Skills and Knowledge

• Understanding of sponsored grants, supervision of tutorial staff, using Syracuse University systems & proficiency in commonly used office software.
• Exceptional customer service skills, problem solving ability, ability to work effectively in a team and autonomously.

Responsibilities

• Administers HEOP learning resources, HEOP study space & computer lab.
• Provides information about HEOP & campus tutoring resources, supervises HEOP tutors including hiring if needed, schedules tutoring appointments, identifies tutors for HEOP students.
• Monitors tutor payroll & tutoring budget.
• Collects tutoring session reports & compiles for HEOP reporting purposes.
• Provides administrative support of HEOP program & director, answers office phones & emails.
• Runs reports in MySlice/Data Insights tracking HEOP student enrollment & rosters.
• Prepares & submits University & HEOP forms (HEOP eligibility form, requisitions, ID forms, travel arrangements, credit card reconciliations, etc.).
• Advises & supports HEOP Students regarding bookstore & parking accounts, administers HEOP Laptop Loan Program & issues/tracks bus passes for students.
• Works with resources across campus for setting up accounts & processing payments.
• Plans & implements special events such as HEOP Awards Ceremony.
• Coordinates general communications with HEOP Students.
• Supports HEOP recruitment efforts, maintains & updates HEOP recruiting materials, acts as initial phone contact for HEOP potential applicants.
• Provides general administrative support for CPS Commuter Part-Time Studies Office.
• Oversees shared email inbox for the office and participates in phone tree coverage.
• Processes academic petitions and posts transfer credit as needed.
• Provides functional support to student record management in OnBase, PeopleSoft, and DegreeWorks.

Physical Requirements Not Applicable Tools/Equipment Not Applicable Application Instructions In addition to completing an online application, please attach a resume and cover letter. About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu. About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

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