Customer Service Representative I or II

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Truist Bank with the position of Customer Service Representative I or II which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Representative I or II below matches your qualifications.

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America) Please review the following job description: Provide the Perfect Client Experience (PCE) by telephone and email to internal and external clients, while adhering to premium finance policies and procedures. Handle a variety of complex inquiries, solving client problems, identifying client needs, submitting accurate account adjustments and providing technical support for resetting of passwords.

ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Deliver world standard client service by answering inbound and making outbound client calls timely, accurately, professionally and courteously. Maintain required performance standards in quality, occupancy, attendance, promptness and identifying client needs. Assist in the resolution of client complaints. 2. Ensure the security of client information and assist with minimizing bank losses by performing client verification on each call received. 3. Identify possible loan fraud and escalate for risk mitigation. 4. Provide high quality service through efficient and effective client service with an emphasis on low client effort. 5. Assess client needs and suggest products and services such as recurring ACH and use of AFCO's website to obtain information and make payments. 6. Suggest changes to improve communications and business efficiencies. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High school diploma or equivalent 2. Strong interpersonal skills to fully identify the need and resolve while minimizing client effort 3. Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems 4. Good written communication skills to include accuracy and relevant client information 5. Ability to work with confidential information in a professional manner 6. Ability and willingness to work a flexible schedule/overtime, as needed 7. Ability to adapt to change and work in a fast paced environment 8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Preferred Qualifications: 1. Customer service experience in a call center environment

2. Financial services experience

The annual base salary for this position is $45,760 - $46,500.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Representative I or II job info - Truist Bank Garden City, NY above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Representative I or II job info - Truist Bank Garden City, NY in 2025-04-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.