Orthodontic New Patient Coordinator

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Carolina Smiles with the position of Orthodontic New Patient Coordinator which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Orthodontic New Patient Coordinator below matches your qualifications.

Orthodontic New Patient Coordinator

Location: Carolina Braces Raleigh, NC

Schedule: Full-Time, Monday to Friday, 7:30 AM to 5:00 PM

Job Summary

Carolina Braces is seeking a motivated, compassionate, and self-starting individual to join our team as an Orthodontic New Patient Coordinator. This role is ideal for someone who enjoys building rapport over the phone, thrives in a fast-paced environment, and takes pride in helping patients begin their orthodontic journey with confidence and ease. The Orthodontic New Patient Coordinator serves as the first point of contact for prospective patients and is responsible for managing incoming leads, scheduling consultations, verifying insurance information, and delivering an exceptional new patient experience.

Key Responsibilities:

New Patient Communication & Lead Management

• Answer high-volume inbound calls with professionalism and warmth, using approved scripts
• Make outbound calls to follow up with leads, confirm appointments, and engage with referrals
• Respond to web inquiries, social media messages, and referral communications
• Build rapport with prospective patients and provide a friendly, informative first impression
• Track and manage new patient leads using PracticeBeacon or a similar CRM

Scheduling & Patient Onboarding

• Schedule new patient consultations accurately and efficiently
• Meet or exceed scheduling and lead conversion goals
• Send digital new patient packets and ensure paperwork is completed prior to appointments
• Assist patients with forms and explain what to expect at their first visit

Insurance & Administrative Coordination

• Collect and enter accurate patient and insurance information
• Assist with basic insurance verification and communicate coverage expectations
• Maintain HIPAA-compliant and up-to-date records in patient systems

Referral Management & Clearance Coordination

• Prepare and send dental clearance letters when necessary
• Follow up with referring dental offices for required documentation
• Maintain smooth communication with external providers and track referral activity

Team Collaboration & Cross-Training

• Work closely with the front desk, treatment coordinators, and clinical team
• Participate in team meetings, training sessions, and quality improvement initiatives
• Cross-train and provide coverage in other call center support roles as needed

Qualifications & Skills

• High school diploma or equivalent required
• 1+ years of experience in a dental, or orthodontic office required
• Call center or phone-based customer service experience strongly preferred
• Strong verbal and written communication skills
• Proficiency in PracticeBeacon or similar CRM software (training available)
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment
• Positive, professional, and patient-centered approach
• Knowledge of orthodontic/dental terminology and insurance basics is a plus

Benefits

• Competitive pay
• Medical, Dental, and Vision insurance
• 401(k)
• PTO and paid holidays
• Supportive team culture and room for growth

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Orthodontic New Patient Coordinator job info - Carolina Smiles Raleigh, NC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Orthodontic New Patient Coordinator job info - Carolina Smiles Raleigh, NC in 2025-04-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.