Service Rep II

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Johns Hopkins All Children's Hospital with the position of Service Rep II which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service Rep II below matches your qualifications.

At Johns Hopkins All Children's Hospital we offer an excellent Benefits Package, to include:

• Affordable healthcare
• Paid Time Off (PTO) and company paid holidays
• Tuition Assistance
• Life and disability insurance
• Opportunities for career development
• Employee discount program - travel, tickets, dining and more!

Service Representative Position Summary: Responsible for answering and directing all telephone calls to ensure patient safety. Accurately schedules, registers, and supports multiple hospital clinics, rehab disciplines and/or departments. This position works collaboratively with other members of the health care team to ensure patient needs are met in a timely manner resulting in both patient and physician satisfaction.

Service Representative Key Accountabilities:

• Answers and direct telephone calls in a polite and informative manner and provides information by accessing alphabetical, geographical, or other directories in an effort to resolve callers' needs.
• Answers and processes all emergency calls efficiently and expeditiously to promote patient safety.
• Schedules and pre-registers following established policies and procedures to assure accuracy. Schedules incoming calls, outgoing calls, and community physician referrals to facilitate scheduling is done in a timely fashion.
• Ensures demographic information is updated and registration is completed during scheduling to prevent errors for check-in or back end billing.
• Manages incoming requests and communication with referring physicians resulting in the satisfaction of both JHACH specialists and our referring physicians.
• Maintains current knowledge in all areas responding to patient/staff requests, incoming and outgoing telephone calls and paging to support optimal Ambulatory clinic operations.
• Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes and triage to schedule the appropriate appointment with the appropriate provider.
• Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in patient and family satisfaction.
• Promotes teamwork within the immediate and extended work area in order to foster positive employee relations.
• Demonstrates willingness to achieve personal and professional growth resulting in staff development.
• Performs clerical or administrative tasks as needed to assure the integrity of the program.

Work Hours: Full Time, 40 Hours Per Week

Work Location: St. Petersburg, FL

Service Representative Qualifications:

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
• Minimum of three years' experience in a medical office or clinic environment required with knowledge of medical terminology.
• The ability to communicate effectively, both verbally and in writing, and have strong interpersonal and teambuilding skills required.
• Knowledge of computer systems and electronic medical records is required.

Salary Range: Minimum $17.70 per hour - Maximum $28.32 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Rep II job info - Johns Hopkins All Children's Hospital Saint Petersburg, FL above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Rep II job info - Johns Hopkins All Children's Hospital Saint Petersburg, FL in 2025-03-20 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.