Technology Support Specialist

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Coppell ISD with the position of Technology Support Specialist which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technology Support Specialist below matches your qualifications.

JOB STATUS: OPEN POSTING DATE: 03/13/2025 CLOSING DATE: 05/31/2025 05:00 PM POSTING NUMBER: 00002702 LOCATION: Technology POSITION TITLE: Technology Support Specialist PAY SCHEDULE / GRADE: Non-Exempt, Pay Grade 402 226 Days HOURS PER DAY: 8 PRIMARY PURPOSE: Perform configuration, repair and maintenance of all District-related technology components while providing end-user training and support. QUALIFICATIONS: Education/Certification: High school diploma required; Bachelor's degree in Computer Science or related field preferred. A+, N+, Dell,or Microsoft certification preferred. Apple Certification or Apple Certification completed within one year of employment. Must possess a valid Texas driver's license and clean driving record. Special Knowledge/Skills: Proficient in Microsoft Windows and Apple operating systems, including hardware and software applications. Ability to analyze, troubleshoot, and resolve computer hardware/software issues, as well as broadcast and audio system problems. Knowledge of Local and Wide-Area-Networks. Basic understanding of cybersecurity concepts, including threat detection, threat prevention, and role-based access control. Strong organizational, communication, and interpersonal skills. Ability to establish and maintain cooperative and effective working relationships. Ability to establish priority ordering of tasks necessary to complete a project with minimal supervision and convey these understandings and priorities to others. EXPERIENCE: Three years of technical support experience preferred. Experience with the support of network based computers, applications and printers. Experience with the support of audio and broadcast equipment. Experience with the support of wireless networks. MAJOR DUTIES AND RESPONSIBILITIES: Technical Specialization Helpdesk Serve as the first point of contact for customers seeking technical assistance via chat, email (using helpdesk system), or phone. Triage new tickets Direct unresolved issues to the appropriate level of support. Train other staff members (both internal and external) on troubleshooting or diagnosing problems. Remotely access hardware or software for clients to make changes and fix problems. Run reports to analyze common complaints or problems. Manage apps and profiles to mobile device management system (MDM). AV Support Troubleshoot audio visual equipment, TVs, projectors, sound, and broadcast systems. Collaborate with a variety of internal and external parties (e.g. administrators, teachers, engineers, technicians, managers, etc.) for the purpose of providing and/or receiving information and ensuring project success. Coordinate work between infrastructure, technology support, network, and other department teams to ensure effective communication and collaboration on all audio visual projects. Monitor installations, configuring and maintaining audio visual services and equipment for the purpose of meeting customer requirements. Provides consultative services on the operation of the equipment. Maintains repair records. Network/Security Install network hardware and cabling; diagnose and resolve network-related issues. Maintain equipment for data communications networks including computer hardware, software, and data communications equipment. Educate users about cybersecurity, install security software, and monitor networks for security breaches. Assist the Network Engineer(s) in problem investigation and resolution and network application evaluation. Assist the Network Security Engineer to maintain the District's cybersecurity protocols. Technical Support Provide advanced support to identify, diagnose, and resolve problems for end-users Utilize the helpdesk system to track service responses and resolutions, ensuring timely ticket closure. Effectively and efficiently utilize district technology resources in order to install and configure supported district hardware and software. Identify, diagnose and resolve problems for end-users in person, by phone or remote support as needed. Assist all district functions that require the use of technology. Be able to interact positively with demanding users in customer service situations. Administrative Functions Provide training of various software and hardware applications to end-users as needed. Write and/or revise user training manuals, knowledge base, and procedures for end-users as required. Maintain organization, cleanliness, labeling and safety of all technology hardware in the department and warehouse areas. Attend all technology related meetings designated by the Senior Technology Support Specialist or Executive Director of Technology. Records, Reports and Correspondence Maintain accurate records and inventory of district technology assets. Follow established asset and software tracking procedures. Comply with policies established by federal and state law, the State Board of Education, and the local board policy. Maintain security and confidentiality of district communication and data. Communication Demonstrate skill in conflict resolution with administrators, parents and educators. WORKING_CONDITIONS: Equipment Used: Computers and associated peripherals, printers,various technology devices, and small hand tools. Must have a personal vehicle in order to visit various CISD buildings and be willing and able to move equipment in his or her vehicle. When transporting larger orders, the department vehicle may be used. Working Conditions: The majority of the job responsibilities for this position will occur within an indoor office and/or campus environment. The employee will occasionally be required to engage in labor in buildings without air conditioning. The employee must be willing to work in alternative locations and environments as needed. Mental Demands/Physical Demands/Environmental Factors: Repetitive hand motions and prolonged use of computer; lifting and moving of heavy equipment; stooping, bending, and kneeling. Lift, carry, push and/or pull items of up to 50 lbs. on a daily basis. Prolonged and irregular hours as needed. Maintain professionalism under stress. Districtwide travel required. Meet deadlines as defined. Hear and speak to exchange information in person and/or on the telephone. Accurately perceive sound, near and far vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Sit or stand for extended periods of time. START DATE: 3/13/25

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technology Support Specialist job info - Coppell ISD Coppell, TX above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technology Support Specialist job info - Coppell ISD Coppell, TX in 2025-03-15 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.