Help Desk Analyst

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the iQuasar LLC with the position of Help Desk Analyst which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Help Desk Analyst below matches your qualifications.

Audley Consulting Group (ACG) is seeking a full time Tier 1 Help Desk Analyst to support our Federal Government customer at the client location in Rockville, MD.

Responsibilities:

• Answer Help Desk phones and provide Tier 1 Support to users on a variety of issues.

• Respond to telephone calls, emails, and personnel requests for technical support.

• Documents, tracks, and monitors requests to ensure a timely resolution of all inquiries.

• Analyse, troubleshoot, and test client solutions.

• Handle heavy call volume.

• Be able to work a flexible schedule.

Required Skills:

• Strong customer service background

• Excellent verbal and written communications skills

• Excellent interpersonal skills, especially the ability to listen and understand what is being described.

• Willingness to ask questions and learn quickly.

• Able to clearly explain ambiguous concepts.

• The flexibility to work within a team or independently.

• Basic understanding of computer terms and customer service operations.

• Working knowledge of IT ticketing systems is a plus.

Education and Years of Experience:

• High School Diploma

• 1 to 3 years of demonstrably successful customer service background.

• Help Desk experience preferred but not required.

Thank you!

Alan Shah | Senior Recruitment Professionalashah@audleyconsultinggroup.com | 703-436-9210

Job Type: Full-time

Pay: $45,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Rockville, MD 20850

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Help Desk Analyst job info - iQuasar LLC Hybrid work in Rockville, MD above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Help Desk Analyst job info - iQuasar LLC Hybrid work in Rockville, MD in 2025-03-15 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.