Customer Service Representative I - Park and Recreation (Non-Civil Service)
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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Representative I - Park and Recreation (Non-Civil Service) below matches your qualifications.
Welcome to the City of Dallas! The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community. What do we offer? A competitive salary, five-year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more. Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career. Job Summary Provides general to medium complex information to the public, customers, or visitors in person, by telephone, and/or by mail. Responds to questions regarding water and sewer accounts, tax bills, library materials/operations, birth and death certificates, and various events, activities, or exhibits. Job Description Overview The Customer Service Representative I provides customer service and information for inquiries on various city services. Resolves citizen complaints and answers public requests. Essential Functions 1 Receives, discusses, researches, and responds to telephone and walk-in inquiries from customers regarding water and sewer accounts, tax information, birth and death certificates, zoo or library operations, parks reservations, policy or procedural concerns, or any other customer service requests; directs customers to specific areas for information and service requests. 2 Provides customer service by issuing ID cards, updating customer accounts, and answering customer questions and concerns; provides clerical work for new accounts, tax records, property ownership searches, birth and death certificate research, or library information. 3 Updates customer accounts and records; ensures the accuracy of a customer accounts, contacts various utilities and departments, and updates accounts with correct information. 4 Schedules instructors, coordinates school visits, and assists in conducting educational classes; assists with special events and serves as a liaison between departments, programs, and the general public; collects payments from group visitors. 5 Logs, routes, tracks, codes, and enters requests received from citizens for processing; researches a variety of complaints and or requests to respond to citizen inquiries. 6 Performs a wide range of clerical and administrative tasks for a specified department or division. 7 Performs any and all other tasks as needed or assigned. Knowledge and Skills 1 Knowledge of professional customer service and call taking skills, 2 Ability to determine concerns and service requests and identify courses of action. 3 Ability to interpret ordinances, codes and departmental policy. 4 Ability to communicate effectively, both orally and in writing. 5 Ability to interact tactfully with employees and the public. 6 Ability to prepare clear and concise reports. 7 Establishing and maintaining effective professional relationships. MINIMUM QUALIFICATIONS: EDUCATION:- High school diploma or GED.
- One (1) year of customer service experience which involved cashiering, data entry, analyzing accounts and/or complaint resolution.
- Some positions require valid drivers license with a good driving record.
Welcome to the City of Dallas!
The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community. Questions? Contact our recruiting departments: Civil Service - civilserviceinfo@dallascityhall.com Talent - Acquisition hrtalent@dallas.govHow to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Representative I - Park and Recreation (Non-Civil Service) job info - City of Dallas, TX Dallas, TX (Downtown area) above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Representative I - Park and Recreation (Non-Civil Service) job info - City of Dallas, TX Dallas, TX (Downtown area) in 2025-03-07 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.