Call Center Representative

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the General Electric Credit Union with the position of Call Center Representative which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Call Center Representative below matches your qualifications.

Call Center Representative (onsite) General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! Overview: The Member Service Representative serves as the primary point of contact for members of the credit union, handling a variety of inquiries and transactions via inbound calls. The Member Service Representative maintains high levels of member satisfaction and provides essential support and solutions to members general financial questions and concerns. Essential Responsibilities:

• Assist with inbound member telephone inquiries, striving for first contact resolution in a timely and efficient manner
• Resolve questions and assist members with inquiries including, but not limited to:
  • General account questions
  • Online banking support
  • Credit and debit card inquiries
  • Transactions including loan payments and internal transfers
  • Educate and assist members with other credit union products and services
  • Recommend products and services to enhance members financial lives
• Collaborate with internal team members through virtual channels to resolve inquiries and issues as necessary
• Convey member feedback through appropriate channels to be evaluated and addressed

Education and Experience:

• High school diploma or GED required
• Minimum six months of experience in customer service required
• Prior call center experience preferred
• Prior experience in a financial institution or related field preferred

Knowledge, Skills, and Abilities:

• Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems
• Effective at working in a fast-paced environment with the ability to multi-task
• Interpersonal and customer service skills to provide an exceptional member experience
• Proficient verbal and written communication skills to interact with both members and internal team members in a professional manner

General Electric Credit Union is an Equal Opportunity Employer

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Call Center Representative job info - General Electric Credit Union Cincinnati, OH 45242 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Call Center Representative job info - General Electric Credit Union Cincinnati, OH 45242 in 2025-01-31 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.