Customer Service Representative - Call Center

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Lifetime Products, Inc. with the position of Customer Service Representative - Call Center which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Representative - Call Center below matches your qualifications.

Our Customer Service department is looking for a candidate to join our team that is willing to grow in an environment where they can learn, communicate with customers and help those customers by answering questions about our products. Our Customer Service team believes in supporting our customers in a friendly and professional manner as they work with customers through the assembly of our products over the phone or through email. In addition to that, they may help by ordering additional parts and trouble-shoot and problem-solve various situations while providing excellent customer service.

The ideal candidate will be self-motivated, proactive, organized, dependable, and be able ensure customer satisfaction and a positive customer service experience. Constant change is an important part of the job as we continuously strive for improvement as we work to resolve difficult situations with a positive outlook. Team members are required to learn how to assemble and troubleshoot our products and communicate that knowledge to our customers. This is an onsite position in our Clearfield, UT facility.

Essential Duties and Responsibilities include the following (Other duties may be assigned):

• Assist customer with missing parts, assembly help, and existing product issues
• Create orders for parts once it is determined what the customer needs
• Problem solving and negotiating with customers to determine best solution
• Continually learning about all products, including ones that might be obsolete
• Answer warranty claim emails to determine if damages will be approved or denied under the specific products warranty, and create orders for parts/product when a warranty claim is approved
• Work with professional installation companies when it is agreed that Lifetime will cover the assembly of replacement parts/product
• Submit request checks, register product, send MCOs for trailers and kayaks, and assemble products for training
• Work with other customer service representatives to determine when a customers problem falls under warranty and when it does not
• Represent Lifetime and build our brand with each customer

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Phone, computer knowledge, ten key, knowledge of Excel, Outlook, Word and a willingness to learn in-house computer systems.
• Problem solving and decision making abilities.
• Excellent customer service skills, both internal and external.
• Detailed oriented.
• Must be self-motivated and work well with others.
• Excellent attendance.
• Overtime flexibility during peak seasons.
• Must be able to pass background screening.
• Bi-lingual (Spanish/French) a plus.

Lifetime Products, Inc., has applied innovation and cutting-edge technology in plastics and metals to create a family of affordable lifestyle products that allow families and individuals to embrace fun, adventure, and reliable everyday utility. Our family of products include folding tables, chairs, basketball systems, kayaks, paddleboards, storage sheds, coolers, and playsets. Lifetime Products are among the market leaders in each category, and are primarily manufactured in Utah.

Lifetime Products is proud to be an Equal Opportunity Employer.

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Representative - Call Center job info - Lifetime Products, Inc. Clearfield, UT 84015 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Representative - Call Center job info - Lifetime Products, Inc. Clearfield, UT 84015 in 2025-01-29 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.