Customer Support Representative

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Clopay Corporation with the position of Customer Support Representative which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Representative below matches your qualifications.

Clopay Building Products is North Americas largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Customer Support Representative I in our Troy, Ohio manufacturing facility. Position will work the hours of: 9:30AM to 5:30 PM, Monday - Friday.

In this position, the successful candidate will perform the following job responsibilities:

• Answer inbound and place outbound calls in a call center environment with the goal of increasing business, customer satisfaction and customer retention.
• Take care of general customer inquiries and problems that are primarily routine or basic in nature.
• Duties include a wide range of responsibilities from entering faxed orders, processing orders, managing F&I portal, backorders & shortages, working with scheduling for order changes and running reports.
• Compile and prepare regular or special reports necessitating the selection of data from various sources.
• Organize and maintain file system, and files correspondence and other records, including installer records.
• Typing, preparation and mailing of all legal documents and other paperwork necessary to meet compliance and account set up requirements.
• Handle multiple tasks and prioritize each task.
• Support efforts of the management and Sales Representative in the set up of new customers.
• Perform basic office functions, from maintaining office equipment to ordering supplies.
• Maintain databases, system records and updates to Master files, territory manager, Oracle, OFS, etc.

Job Requirements:

• A high school degree is required, college degree preferred, along with a minimum of 1-2 years of call center/customer service experience, preferably in a manufacturing environment.
• Strong computer skills are required with a familiarity of Microsoft Office Products.
• Previous clerical or office experience is beneficial.

Please visit our website at ,

www.clopaydoor.com to learn more about our company. An Equal Opportunity Employer, providing a drug-free work environment.

EOE Male/Female/Disabled/Veteran. We welcome applications from Veterans and the Disabled!

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Job Snapshot

Employee Type Full-Time

Location Troy, OH (Onsite)

Job Type Customer Service

Experience Not Specified

Date Posted 03/12/2025

Job ID 3537/4738/23922

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Representative job info - Clopay Corporation Troy, OH 45373 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Representative job info - Clopay Corporation Troy, OH 45373 in 2025-03-15 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.