Customer Care Associate - (25-CC-600012-008)
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the DC Water with the position of Customer Care Associate - (25-CC-600012-008) which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Associate - (25-CC-600012-008) below matches your qualifications.
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.
General Job Title: Customer Care Associate Job Code: PP0007 Supervises Directly: No New or Revised: Revised Regular or At-Will: Regular Date Last Revised: 11/26/2024 Exempt or Non-Exempt: Non-Exempt Compensation Approval Signature: Union/ Non-Union: Union Department Name and Division: CC-Contact Center Salary Schedule: District Service (DS) Cost Center Code: 600012 Grade: DS09 Essential Position: Yes Reports To: Supervisor, Call Center EEO Code: Paraprofessionals Work Format Hybrid Who We Are & What We Do:At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince Georges counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.
Role Description:Customer Care Associate is responsible for performing a variety of functions within the Customer Care Branch. Handles customer inquiries received by telephone. Provides information and assistance to customers who present a broad range of complex issues and concerns. Determines appropriate course of action for emergency situations.
Essential Duties & Responsibilities:- Delivers exceptional customer service by promptly, accurately, and thoroughly addressing inquiries and questions regarding customer accounts and services.
- Addresses customer questions about their water bills, including explaining charges and usage. Investigate billing discrepancies and resolve issues to the customers satisfaction. Provide information on available payment plans and customer assistance programs.
- Accurately accesses and updates customer account information in the CRM system. Verifies customer details before making changes to ensure data security. Assists with account inquiries, including updating contact information. May represent the Authority at court proceedings (and/or administrative hearings) with DC Water‘s legal representative both with external and internal attorneys providing required documentation to support water and sewer charges.
Supervisory Responsibilities : N/A
Key Working Relationships: Interacts with co-workers throughout the department and the Authority, other government agencies and private organizations, and with the general public.
Skills & Qualifications:The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.
Required Skills & Qualifications
Required Experience: Three (3) years of progressive experience in customer service. Minimum Education Requirements: High School diploma or General Educational Development (GED) certificate Required Skills: Ability to handle complex problems and issues independently Excellent oral and written communication skills. Superior listening, verbal, and written skills. Must be adaptable to working in a fast-paced environment. Strong computer skills. Required Licenses & Certifications: N/A Required Languages: English Physical Requirements: General Office conditions.Preferred Skills & Qualifications
Preferred Experience: Three (3) years of call center experience. Preferred Education Requirements: N/A Preferred Skills: N/A* The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
Your Experience at DC Water:At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting lifes most precious resource in the nations capital.
- Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
- Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.
- Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees individuality and unique contributions.
- Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.
We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing
The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”.
If a reasonable accommodation is needed to participate in the job application or interview process, to
perform essential job functions, and/or to receive other benefits and privileges of employment, please
email complianceada@dcwater.com .
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Associate - (25-CC-600012-008) job info - DC Water Washington, DC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Associate - (25-CC-600012-008) job info - DC Water Washington, DC in 2025-03-15 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.