Vice President Process Reengineering and Quality Assurance

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the HSBC with the position of Vice President Process Reengineering and Quality Assurance which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Vice President Process Reengineering and Quality Assurance below matches your qualifications.

Job Advert Details

Some careers shine brighter than others.

If youre looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of Vice President Process Reengineering and Quality Assurance

Responsibilities:

Transforming Contact Center process to accommodate voice-based service delivery to multi-channel delivery with consistent good experience. Ensure delivery of process change control & standardization in line with Global Standard and compliance. Ensure and responsible for analyzing and measuring the effectiveness of existing business processes and developing sustainable and quantifiable improvements.

Qualifications

To be successful in this role, you should meet the following requirements:

• Responsible on Contact Center process to create effective process by multi-channel delivery with good and consistence experience.
• Responsible on review and monitoring including creating a robust process aligned with bank standards and compliance.
• Responsible on day to day operation assurance in contact center including quality, training and reengineering process.
• Responsible to ensure contact center quality standards applied in all areas.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment

How to Submit an Application:

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